terms of service
Welcome to Letters From Jan!
These Terms of Service govern your use of janessayuen.com/shop (“Letters From Jan”) and any interactions you have with, without limitation, its official social media accounts and staff. When you use the Service or make a Purchase from Letters From Jan, you agree to these terms.
Accepting the Terms:
1.1 In order to use the Service or make a Purchase, you must agree to these Terms.
1.2 You can accept the Terms by simply using the Service or making a Purchase. You understand and agree that Letters From Jan will treat your use of the Service and your Purchase as acceptance of the Terms from that point onwards.
1.3 You must not be legally prohibited from receiving or using the Service or making a Purchase under the laws of the country in which you are resident, or from which you access or use the Service.
1.4 We must not have previously disabled your account or checkout email address for violation of law or any of our Terms.
1.5 You must not be a convicted sex offender.
Limits on Liability:
2.1 We work hard to create the best Products we can to support and encourage humorous and heartfelt communication and creativity among communities. We cannot predict any personal offence taken to our Products, Product Descriptions, or semantics in Marketing.
Intellectual Property:
3.1 Letters From Jan retains all copyright over branding, logos, signatures, domain name, artwork, and literary work on all web pages with the domain janessayuen.com, as well as the true social media platforms of Letters From Jan and Janessa Yuen.
3.2 The Services and Products are protected by trademark. Nothing in the Terms gives you a right to use the Letters From Jan name or any of the Letters From Jan trademarks, logos, signatures, domain names, artwork, literary work, or other distinctive brand features.
3.3 All right and title to the Services (excluding Content provided by users) are and will remain the exclusive property of Twitter and its licensors. Any feedback, comments, or suggestions you provide regarding Letters From Jan is entirely voluntary, and we are free to use such feedback, comments, or suggestions as we see fit, and without any obligation to you.
Warrant Disclaimer:
4.1 Letters From Jan is not legally or financially responsible for losses incurred while you engage with our Service or use our Products.
4.2 THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUALITY, AND ENJOYABILITY. WHILE LETTERS FROM JAN AIMS TO PROVIDE A GOOD USER EXPERIENCE, WE DO NOT REPRESENT OR WARRANT THAT: (A) THE SERVICE WILL ALWAYS BE ERROR-FREE OR TIMELY; (B) THE SERVICE, INCLUDING PRODUCTION AND SHIPPING, WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS; OR (C) ANY CONTENT, USER CONTENT, OR INFORMATION YOU OBTAIN ON OR THROUGH THE SERVICE WILL BE TIMELY OR ACCURATE.
Shipping Liability:
5.1 If your order is lost or damaged during shipping, please email janessayuen@gmail.com with your Order Number and concern. We will re-make and re-ship your order, free of charge.
5.2 Letters From Jan greeting cards are made from high quality cardstock that is 100% recyclable. We use plastic-free packaging that is also 100% recyclable.
5.3 All REGULAR orders are shipped in Canada Post pre-paid postage mailers. Please expect a production time of 2 business days, and standard mail times via Canada Post. All REGULAR greeting card orders come with their respective number of envelopes.
5.4 All CUSTOM MESSAGE INSIDE + DIRECT MAIL TO RECIPIENT orders are mailed in the envelope itself, with the appropriate stamp, depending on the location of destination. Please expect a production time of 3 business days, and standard mail times via Canada Post.
Contact Information:
6.1 Letters From Jan welcomes comments, questions, concerns, and/or suggestions. You can contact us through our Instagram, Facebook, or use this online form.
6.2 If Letters From Jan holds giveaways on our social media platform(s), whether the prizes contain our Products or third party products, Letters From Jan retains all rights to determine the winners and deadlines.
6.3 Letters From Jan will contact you directly through our true social media accounts and/or janessayuen@gmail.com. Please do not provide your personal information to anyone impersonating Letters From Jan or Janessa Yuen.
Payment Details:
7. Your one-time online payment per Purchase is processed once you place your Order. Please see our Return Policy and Shipping Liability for more information on the respective topics.
Third Party Content:
8. Third party content linked from our website or social media, including, but not limited to, other products, other services, and search engine-generated ads, are not the liability of Letters From Jan. When you click on any of these links, you will leave this website and we have no control over, and will accept no responsibility or liability with respect to, the material on any website that is not under our control. You should be aware that the terms and conditions and privacy policies of such third party websites may be different from those applicable to Letters From Jan.
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9. Letters From Jan does not provide medical, psychiatric, or psychological advice. Take all original Content, whether artwork or literary work, as means for enjoyment purposes only.